Olery helps turn customers into ambassadors. We develop easy-to-use tools for the leisure and hospitality industry that provide insight into online reputation and social media presence by monitoring what is being said online, engaging with customers, and measuring satisfaction performance. Olery’s suite of comprehensive products and tools intuitively turn online reviews and social media feedback into actionable business intelligence. Our customers track the success of operational improvements, use social media to develop new marketing channels, provide better customer service and drive incremental revenue with our products Olery Feedback, Olery Reputation and Olery Groups. Our customers include leading hotels such as Boscolo Hotels, InterContinental Hotels Group, Okura, Best Western and Hampshire Hospitality.
Founded in 2010, Olery is a privately held company based in Amsterdam, The Netherlands.
Flashback: We were on a terrace at a hotel in Amsterdam in July 2009. The sun was shining and it was a beautiful day. Unfortunately, the service was extremely bad. Our smartphones were lying on the table. We had a ‘lightbulb’ moment. We realized that we could share our experience with this hotel directly, and also tell the world through social media like Facebook and Twitter, as well as compare and review sites like Booking.com and TripAdvisor.
We also thought about this from the perspective of the hotel owner. How do hotels deal with the opinions of their guests on Internet? And perhaps more importantly, how do they turn their guests into ambassadors on the Web?
The answer seemed simple to us: time and attention. Hotels and service-oriented companies should be prepared to meet their customer’s needs just like in the real world. What these companies need is the right tools: services created especially for them and their customer’s experiences on the Internet. We quickly discovered that such a service did not exist. This is what inspired us to create the Olery line of products. Our products allow companies to communicate with their guests online and give them the full attention they deserve.
We are convinced that a guest experience product should include direct feedback from those in the frontlines of the leisure and hospitality industries. We spoke with and listened to many owners, managers and staff about their needs and wants, and designed the products and tools they most requested that directly measure the guest experience and allow them to take immediate action.
We continue to actively engage in an open dialogue with all of our customers, and continuously review and refine our products to make them even better.