Company and industry news and announcements

Hotels and Location Based Services

March 17, 2011 — by

We all know the ease of Google maps and the practical side of a navigation system in our car. Location bound information is increasing in popularity and is available on a smart phone often by means of (free) app’s. Exactly what are Location Based Services and what is the profit for hotels? A short summary is found in this blog.

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How hotels should react on reviews

March 16, 2011 — by

To react or not to react, that’s a question hotel managers ask frequently. Not all of review sites give hotel managers a chance to write a management response in return. But if there is a possibility to react they are often hesitant to reply. But why?

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Do’s and don’ts of Social Media for hotels

March 15, 2011 — by

With the start of internet it became possible to share your identity online with the rest of the world. This has always been one-way traffic but with the arrival of social media the consumer can actively participate, react and share their opinion on hotels on the sites. Often hotels don’t know how to react and handle social media.

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Olery Reputation: Hotel reviews and social media in a single view

March 09, 2011 — by

There are many ways for hotel guests to share their experiences. Online reviews and social media in particular are increasingly used by prospects to decide where they are going to book. For hotels, keeping track of these guest experiences is more important than ever. However, it is also very time-consuming because of the multitude of relevant websites. This week, Olery launches its user-friendly online tool for hotels to monitor all guest experiences at a single glance.

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Olery’s tools for guest experience management Learn more