Exciting new features for Olery Feedback
We worked hard the past few weeks to implement some highly anticipated features in Olery Feedback. Among them some ideas from the first feedback (pun intended!) we received from our customers. Olery Feedback is now an even better tool for solliciting your guest’s opinion during stay. We will explain why in this post.
The new release, to which all Olery Feedback customers have been upgraded automatically, entails the following new features:
- Reorder questions: reorder your survey they way you want
- Follow-up questions: ask why a guest is (dis)satisfied
- Facilities question: automatically customize surveys to your guest
By popular demand from our current customers, you can now reorder the questions of a survey.
Do you want to a certain question to be asked at the end of your survey? Do you want to start your survey with asking for the guest’s room number? With the reorder step we built in you can simply drag and drop your questions in the order you prefer. A very simple way to customize your surveys exactly to your personal needs.
Another frequently asked for feature was the possibility to ask follow-up questions. If a guest is really satisfied (5 star rating) or dissatisfied (1 star rating) you might want to know why this particular part of your hotel was evaluated this way. From now on you are able to ask why a guest thinks good or bad about certain aspects of your hotel. This could produce some valuable information on not only where, but also how you could improve your service.
There will always be a trade-off between the amount of questions you want to ask your guest (as much as possible) and the time your guest is willing to sacrifice during their stay to give you feedback (the least possible). Olery Feedback lends a helping hand by adding the “facilities question”. It is now possible to start your survey with the question “Which facilities did you use?”. This enables your guests to select the facilities on your property they actually made use of, and after which they will only be questioned about these specific areas. For example: if your survey normally contains questions about your restaurant, these questions will be automatically skipped when a guest has indicated he did not made use of the restaurant. This will shorten your survey as much as possible and makes it always highly relevant to your guest.