Olery Feedback - Tour

Take a Tour of Olery

On-site feedback

Get feedback from guests real-time before they leave.
Multiple devices & locations

Guest experience response from a variety of locations.
Manager insight

Get an instant overview of your performance and react immediately when necessary.
Lots more

Everything simple, clear, and secure

On-site feedback

Getting feedback from guests can be tough. Paper comment cards can take weeks to process and email surveys are often ignored. Time is critical when a guest is unhappy because negative feelings can quickly spread via friends, review sites or social media. Olery Feedback is the on-site feedback tool that solves this challenge.

Real time feedback from guests.

Olery Feedback is an easy-to-use software tool that enables you to solicit information from your guests. Using a simple interface, guests can give feedback on your service in just 30 seconds while they are still in your hotel or restaurant.

Actionable results.

You get results immediately which empowers you to react to a negative or positive experience of your guests before they leave. Resolve negative experiences before guests “spread the word”. Thank or reward satisfied guests that enjoyed their stay.

Show guests you really care.

Giving guests a multitude of easy ways to share how they feel about your service shows them that you really care about their opinion. Directly solving any inconvenience can turn a negative experience into a positive one.

Save time and resources.

Olery Feedback is a complete online service that saves you time and money on resources. No more printing and processing traditional comment cards. Olery Feedback is cheaper, quicker and environmentally friendly.

Multiple devices & locations

Olery Feedback can be easily accessed through practically any device as long as it’s connected to the Internet. Whether you provide the device - like a kiosk tablet in the lobby - or your guests use their own devices. No matter what the type or brand is: Olery Feedback will adjust the survey automatically.

Flexible tool.

With Olery Feedback you can set up surveys in just a few minutes. Just sign up, set up your property, customize your surveys (over and over again) and Olery Feedback generates an easy and short internet address where your guests can go to complete the survey.

Multiple devices.

Guest comments can be gathered in a few more easy ways – via a laptop by placing our easy widget on your wi-fi splash screen, on a tablet at the reception desk, or a customized QR code that enables guests to fill out a survey on their smartphone.

Variety of locations.

Guests are able to give you feedback at different moments from a wide variety of locations – in the comfort of their own room, while having a coffee in the lobby, or after dinner. This avoids asking hurried customers to fill out a paper comment card while preparing to depart.

Better response.

Olery Feedback has an easy-to-use interface and surveys can be completed where and when it best suits your guests, radically improving the response rate of your current feedback system. Guests will feel less bothered having the freedom to fill out a survey when it’s convenient for them.

Manager insight

Get an overview of your property’s performance as a whole or drill down into data and zoom in on different levels using Olery Feedback. Managers can see at-a-glance where service can be improved, intervene immediately when necessary, or make specific surveys for special occasions: all with one simple tool.

Customizable, ready-made surveys.

You can easily create surveys from the extensive library of pre-defined questions in Olery Feedback. We thought of everything. Simply select the questions you want to have answered. You can make a general survey or specific surveys that elaborate more on specific dimensions of your service (e.g. your restaurant, room service, etc.).

Use feedback as a marketing tool.

Gathered data is easy to export and can be integrated in your current feedback system. Additionally, you can publish quality feedback to your own website and other sites as part of your marketing strategy.

Zoom in on details.

Another great feature is the possibility to drill down on data. You can see your general performance, zoom in on a specific floor, a specific type of room, just the restaurant or even on a single room! Olery Feedback can be used by a single restaurant or a big hotel with multiple outlets.

Always informed.

Only Olery Feedback allows you to set email alerts for certain reviews, so you can instantly react when someone is unsatisfied with your service. Set up alerts for whatever interval you choose – for all reviews or just specific ones.

Lots more

Olery Feedback consists of a number of essential tools to help hotels getting better and real-time feedback. But there is more that makes the software of Olery so appealing.

Simple and clear.

There is no manual or training needed to be able to work with Olery Feedback software. It excels in clarity. This does not only apply to the easy to use surveys for guests, but also for the manager’s interface.

Olery Feedback speaks all languages.

Olery Feedback supports 10 languages. Most of your guests can complete their surveys in their native tongue or in a language they are comfortable with. This makes giving feedback more attractive and improves the quality of the feedback given. Olery Feedback gives you more and better reviews.

No software or hardware required.

Olery Feedback is SaaS-based (Software as a Service), so expensive software that is locally run with accompanying hardware is not needed. You simply access the software online, and since Olery Feedback runs in the cloud you will always have the most recent version at your disposal.

Take a test drive

Take Olery Feedback for a test drive. Try it out free for 30 days with no obligation. It is as easy as 1-2-3! Sign up, set up and start getting real-time and better feedback today.

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