Infographic: The Naked Truth About Hotel Reviews

By Emile Breure | 12 Jul 2012 | Infographics

Customer reviews are vitally important. They can make or break a hotel and its reputation.

  • Who writes these reviews, how often, and on what sites?
  • Do men or women complain more? Which gender is more prone to give a better rating?
  • Does the hotel’s star-rating have any bearing on the reviews it receives?

Insights and answers from Olery and other sources reveal the history of customer reviews and much more. All in this flashy infographic.

Hotel reviews infographic

Click on the image to view a larger version.

 

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Olery develops easy-to-use tools for the hospitality industry that give insight in online reputation and social media by monitoring what is being said online, engaging with guests and measuring performance. Learn More...

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