Take a Tour of Olery

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    Reviews

    What do guests write about your hotel on the internet?

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    Social media

    Monitor your guest's experience on social networks.

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    Performance & Competition

    How is your hotel performing and where are your opportunities?

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    Text and language tools

    Extra convenience with automatic translation, sentiment analysis and smart filters.

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    Lots more

    Everything simple, clear and secure.

Home > Olery Reputation > Tour – Olery Reputation > Reviews

Reviews

Reviews of hotel guests are the core element of online reputation management. With the Olery Reputation review management system you will know immediately how your guests have experienced their stay. And you have all tools available to immediately deploy this valuable information for optimizing your business processes.

Over 100 sources. In real time.

Olery Reputation automatically collects guests reviews and ratings of more than 100 renowned review and booking websites. So you will get a complete and realistic picture of the sentiments of your guests.

Reacting has never been this easy.

Online reputation management is definitely not one-way communication. Reactions from the hotel on guest experiences, ratings and tips contribute to a positive experience. Olery Reputation enables you to immediately provide this response. Quick and easy.

Simply forward information.

Guests reactions are sometimes very specific. Therefore it is important that this information is being sent to the right place within your organization. With Olery Reputation you are able to forward reviews and reactions in no time to the right person or department.

Translations with one mouse click.

You welcome hotel guests from all over the world. They often use their own language when writing hotel ratings. With one mouse click Olery Reputation translates these reviews into any language you want. So you will never miss a thing.

Always informed with alerts.

Do you want to be sure not to miss any guest reviews, tweets, check ins or other actions? Then activate the setting ‘alerts’. Olery Reputation then automatically sends you message notifications via email. Set it only once and you do not need to worry about it anymore.

Filters for customized information.

Almost all information in Olery Reputation can be customized with filters for language, sentiment, review category, source or rating, or a combination of these. This way you will have, quickly and at all times, all relevant information at hand.

Home > Olery Reputation > Tour – Olery Reputation > Social media

Social media

A hotel industry without social media is impossible to imagine. Guests share their hotel experiences easier than ever with the entire world. Olery Reputation is the perfect reputation management system to monitor the sentiments of guests on social media websites. And respond as effective as possible.

All Social Media. In real-time.

Olery Reputation carefully monitors more than 70 social websites and services. The system collects and stores the opinions and sentiments of tens of thousands of hotel visitors at home and abroad. So hotels will know at any time what is told about them and by whom, 24/7.

Take part in the dialogue. Effortless.

Social media was developed to start a dialogue with each other. Hotel guests as well as hotels are communicating here. With Olery Reputation you can easily and immediately reply to guest messages via the dashboard and place new messages yourself. Everything from one central place to make it even more efficient.

Olery speaks all languages.

International hotel guests often use social media in their own language. But you still like to know what is being said about your hotel. With the translation function of Olery Reputation this will not be a problem. One mouse click is enough to translate tweets and messages from any language.

Accessible information. For everyone.

Often you read very specific reactions or messages via social media. With Olery Reputation you can simply send these to the right people or departments in your organization. So everybody will stay up to date when needed.

Determine and see what is really important.

With the extensive filtering and selection tools of Olery Reputation you can quickly and easily determine which information is important for your hotel. Not unimportant, because social media never stop functioning. Filter messages e.g. on sentiment or language.

Know your guests and their preferences.

Olery Reputation also keeps an eye on the most important location based services. Via the check in of guests and passers-by on services like Foursquare you will know exactly who is staying in your hotel as well as which suggestions guests are giving friends and followers about your property. Perfect for optimizing your guest experience and your hotel’s reputation.

 

Home > Olery Reputation > Tour – Olery Reputation > Performance & Competition

Performance & Competition

Do you want to know how the various hotel departments are performing? Where are the problems and where are the opportunities? By comparing various periods in Olery Reputation you can make these trends and developments clearly visible. This way you will always have control over the business.

How is the competition performing?

With Olery reputation you do not only have insights into your hotel’s performance but also into your competition’s. By comparing the unique, by Olery developed, independent Guest Experience Index of competing hotels you always know what position your hotel holds in the hotel industry. With this information you always stay ahead of the competition.

What is measured improves!

Guest experiences and their ratings are extremely important for improving quality and service levels. With Olery Reputation hotel managers are able to react proactively as they instantly know their guests’ feelings. You will be able to ensure optimal guest relations.

Scientifically backed.

Olery Reputation offers complete information about the sentiments of guests, service level and online reputation of hotels. Detailed and scientifically backed sentiment analysis together with the Guest Experience Index make the performance of hotels in these areas clear and reliable. Information you can depend on.

Home > Olery Reputation > Tour – Olery Reputation > Text and language tools

Text and language tools

As a hotel manager you have your hands full on the daily operations. Yet you also want to be aware what is on the minds of your guests and what their experiences and ratings are. Olery Reputation saves you a lot of work with special functions in the text and language field.

Know what is written about you.

Olery Reputation automatically collects all reviews, ratings and feedback hotel guests post on review websites. So you don’t only know exactly who has a reaction or an opinion about your hotel but also what this opinion or reaction means. And you don’t have to do anything for this.

Sentiment analysis: control problems and opportunities.

Knowing who has said or written something is one thing, but Olery Reputation is taking it one step further. Through sentiment analysis you can extract from large quantities of data key performance indicators (KPI’s). At a glance you will be able to see the problem points or opportunities for your hotel.

No language is unknown.

You don’t have to be a linguistic genius to follow what international hotel guests are saying and writing about you – even if they are using their own language. With a mouse click Olery Reputation translates online reviews – regardless of the language in which they are written – directly into English. Very handy.

More overview with smart filters.

Do French people find food more important than the English? And are Dutch people always talking about the price? Via the dashboard of Olery Reputation you can quickly group and view reviews of hotel guests per language. This way you can easily create an overview in any language. In combination with the other built-in filters you will have access to detailed information per language.

Home > Olery Reputation > Tour – Olery Reputation > Lots more

Lots more

Olery Reputation consists of a number of essential tools to help hotels manage their online reputation. But there is more that makes the software of Olery so appealing.

Simple and clear.

Olery Reputation excels in ease and clarity. The dashboard is an example of this. A manual or training is not needed will to able to work with Olery.

Scientifically backed.

The algorithms Olery Reputation uses for both the Guest Experience Index and the sentiment analysis are developed by scientists of the VU University in Amsterdam, one of the best knowledge centers in Europe.

Expensive software or hardware unnecessary.

Olery Reputation is based on the ‘Software as a Service’ (SaaS) principle. Expensive, locally running software with accompanying hardware is not needed. You will approach the software simply via the web. And manual updates will be history: you will always have the most recent version at your disposal.

Always up to date. Always the latest information.

Often you read very specific reactions or messages via social media. With Olery Reputation you can simply send these to the right people or departments within your organization. So everybody stays up to date when needed.

No long term contracts.

As a hotel manager, you want to be flexible. With Olery you will not have to make a long term commitment. You can subscribe by the month… without the small print.

Integration with other systems.

Does your organization already have systems to which Olery Reputation could be a perfect addition? The modular construction makes Olery Reputation suitable to seamlessly integrate with software of other suppliers.

Free trial.

For those who prefer to try Olery Reputation first, we offer the possibility to test the software 30 days for free. Without further obligations.

Free trial. Get started now. See plans & pricing