Resources

Discover Olery's latest reports for the travel industry and guides for hoteliers

Olery’s Report on the Guest Experience in the Middle East 2016/2017

This yearly report reveals how visitors rated hotels in different destinations in the Middle East. Find out which hospitality industries are able to improve their quality the fast. The report includes aggregated review ratings in multiple categories, per guest segments and visitor origin.

Please download it here.

 

Guest Experience in the Middle East
2013-2016

Interested in guest experience ratings in Middle East in the previous year? These report includes performance data on countries such as the Kingdom of Bahrain, Qatar, the United Arab Emirates, etc..

2013/2014 report
2014/2015 report
2015/2016 report

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The Ultimate Cheat Sheet for Responding to Online Reviews

A condensed, one-page version of our guide to responding to online reviews. This cheat sheet provides several practical advantages as a quick reference guide that can easily be printed out.

Download here.

Cheat Sheet

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How to Respond to Online Hotel Reviews

A Practical Guide

Reviews are an essential part of the modern traveler’s booking process. Hotels which embrace actively management them, see a great return on their effort. Writing professional management responses is a first step. This guide explains suggests an easy framework for doing so and offer useful tips and phrases. Download it now.

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The Online Reputation of Belgian Hotels
2011-2012

Olery’s report on the hospitality industry in Belgium provides insights into how quickly the online review content for local hotels is growing. Furthermore, ratings for several destinations and hotels star classes are highlighted. The report also mentions the top 10 Belgian hotels in 2011. Download it here.

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Everything a hotel manager should know about Online Reputation Management

Most of your guests use social media and review sites to inform potential guests on their hotel experience. All these comments create your online reputation. Therefore Olery offers you a concise guide that deals with the use of social media and review sites in hotels with regard to online reputation. Download it here.

Olery Review Sites Database

See the details on the most important international review websites in one place including TripAdvisor, Booking.com, Hotels.com, Expedia, Priceline, and more. Go to the database.

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Olery’s How-to Guides

Olery’s tools for guest experience management Learn more