Weekly Twitter Round-up: #Week 18 2012
Last week Twitter brought us the following interesting articles:
- @kevinlukemay (editor & co-founder @tnooz) noted: Big development last night….. Google repositions Hotel Finder atop organic search results!
- @TIGGlobal has 5 tips for combating negative reviews online.
- We found this great ‘Online Satisfaction and Experience in the Hospitality Industry‘ Report for Q1 2012 for you by @iPerceptions & @HSMAI
- @hotel_news_now found out that TripAdvisor fights fraud with expert on board. They are taking things seriously by hiring a professional (ex U.S. Navy) organized crime investigator.
- To conclude this weeks round-up we want want to share @Mashable‘s list of 7 rules for responding to customers online. Let these rules guide you by your next reply to an online review from one of your hotel guests.
