Olery’s comprehensive products and tools translate online reviews and social media feedback into actionable business intelligence, and have quickly become an indispensable tool for reputation management on the internet. Try Olery Reputation to help monitor your hotel’s ratings across several review websites and respond directly to reviewers. Pair it with Olery Feedback for a thorough review, gaining even more reliable insight to assess your hotel’s level of service through the eyes of its customers—no matter how large or small the franchise.
We continue to actively engage in an open dialogue with all of our customers, and continuously review and refine our products to make them even better. Get in touch with us if you have any questions or comments—we’d love to hear from you.
We were at a terrace café at a hotel in Amsterdam in July 2009. The sun was shining and it was a beautiful day. Unfortunately, the service was extremely bad. Our smartphones were lying on the table. It would have been second nature for us to share our experience through social media like Facebook and Twitter, but we weren’t sure how to reach out to the hotel directly. This was our lightbulb moment.
We thought about this from the perspective of the hotel manager. We were prepped to leave a bad review online—would the hotel manager ever see it, or be likely to respond? How do hotels deal with the opinions of their guests on Internet?
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